FAQs – Frequently Asked Questions | Philips Search and Rescue Trust

Does Westpac own and operate Rescue Helicopters?

Westpac NZ has supported New Zealand’s rescue helicopters for nearly 40 years through sponsorship and fundraising. Westpac is the Principal Sponsor for our Waikato Westpac Rescue Helicopter.

I was rescued, how can I get in touch to show my gratitude or share my story?

Thank you so much. We would love to hear from you. Your story is so important to us.

Please get in touch by contacting our friendly team on 0800 11 10 10 or email [email protected]

What is a ‘Friend’ of the Rescue Helicopter?

Our ‘Friends’ Programme has been phased out. However, you do not have to be a friend for our rescue helicopters to be dispatched. All patients can be rescued, regardless of whether you donate to the cause or not.

How can I Fundraise for you?

We are here to help you have a successful fundraiser. From bake sales to quiz events, there are many creative ways to fundraise. If you don’t know where to start we can share plenty of ideas with you.

Contact us for a ‘Fundraise for Us’ pack on 0800 11 10 10 or visit www.rescue.org.nz.

Thank you for getting involved to help your rescue helicopter save lives!

Can you self-dispatch?

NO. Your rescue helicopter is dispatched through the 111 system. It is the Air Desk who coordinate and assess whether a rescue helicopter should be dispatched to the scene.

I donated through my bank and haven’t received a receipt?

Thank you for your donation! If we have your email address, your receipt will be sent within a week, if we only have your postal, your receipt will arrive within 7-10 working days. If it hasn’t arrived after this time please contact our helpful team on 0800 11 10 10 or [email protected] 

How do i get a Bumper Sticker?

If you haven’t received a bumper sticker with your donation receipt and you’d like one, please contact our friendly team and we’ll send you one.

Contact us on 0800 11 10 10 or email [email protected]

Will I get a bill for my rescue?

In most cases no. Unlike other emergency services, we do not invoice a patient. We are a non-discriminatory service and will be there whenever and wherever you need us.

I’d like to leave a bequest, what do I do?

Thank you, so much for your desire to gift a legacy! Our free informative legacy booklet can be emailed or posted to you on request. We also have a dedicated team member you are welcome to have a confidential chat with.

Contact us anytime on freephone 0800 11 10 10 or email [email protected]

What is/where is my personal donor ID?

When you make a generous donation, you are given your own personal identification number.  This number is used as a reference to help us locate you and your donation in our system quickly.  Even though your surname may be the same as others, your identification number isn’t; it’s unique to you only.  In correspondence we send you, you will see your ID placed in the top right corner and again at the bottom (example below).   This ID, unique to you, is important and helpful for when you are corresponding with us or contacting us.  

When you reference this ID any potential errors in receipting someone in our system with a similar name are eliminated.  We can match the donation with you immediately and receipt and acknowledge your donation accordingly.

When making a deposit in person or online, using your ID as a reference along with your name is extremely helpful when depositing funds.  Also, if your donation is in response to a special appeal, newsletter or renewal referencing that is helpful (see an example below).

If you have any questions or cannot locate your personal ID, please contact our friendly team on 0800 11 10 10 and we will be happy to talk to you.

Your personal donor ID can be found at the top of the letter
It can also be found at the bottom of your letter – please see red circles.

My personal donor ID used to have letters in it, now it doesn’t, why?

In 2019 we changed to a more sophisticated database to be able to communicate with you, our donors, more effectively. This meant all personal donor ID’s have changed to numbers only.

  • Old ID example TG0000
  • New ID example 123456

Your new ID is on all correspondence we send you, you will see your ID placed in the top right corner and again at the bottom (example below).  

If you are unsure which ID to use, please contact our friendly team on 0800 11 10 10 and we will be happy to talk to you.

Your personal donor ID can be found in the top right hand corner of your letter.
It can also be located at the bottom of the letter – please see red circles