Intensive Care Flight Paramedics transform patient outcomes | Philips Search and Rescue Trust

Intensive Care Flight Paramedics transform patient outcomes


Patients in distress are benefiting from swifter response times and critical care due to New Zealand’s largest rescue helicopter operation leading the charge. Philips Search and Rescue Trust (PSRT) has transformed itself into a fully-fledged air emergency medical service with the employment of its own full-time Flight Paramedic workforce, all experienced Intensive Care Paramedics (ICP). The first rescue helicopter trust to do so, PSRT has raised the bar for emergency air rescue services.

PSRT enlisted their first paid Flight Intensive Care Paramedics in March 2019. Now less than 12 months in and with more than twenty air specific ICPs employed full time to service PSRT’s coverage area. That being, Waikato Westpac Rescue Helicopter, TECT Rescue Helicopter, Greenlea Rescue Helicopter and the Palmerston North Rescue Helicopter.

In 2018 the National Ambulance Sector Office (NASO) embarked on a systematic review of the provision of Air Ambulance Services for the whole of New Zealand. They proposed a 10 year transformational plan, introducing initiatives to achieve consistent care delivery from road to air services, to improve patient outcomes in community emergency health.

The positive impact of this investment and commitment to exceeding NASO standards is gradually being realised. The strict response time required under the NASO contract states rescue helicopters must be able to deploy within 10 minutes. The recruitment of Flight ICP’s has transformed medical treatment and dramatically reduced prior response times, significantly raising patient care capability.

Developed under their very own Medical Director, he is responsible for all clinical care these personnel provide. Patient care, flight paramedic and team performance are reviewed regularly to ensure staff are supported and equipped to deliver their best to patients. As part of the robust programme, all crew on board are also medically trained to assist the Flight ICP’s.

Muir Wallace, Medical Director for PSRT says, “This required a complete reorientation of the service it provided. No longer were we going to be responsible only for the aircraft and getting someone else’s medical crew from base to an accident scene safely, we are now responsible for that medical crew too and all the clinical care provided to patients”.

The old system had served PSRT well, but the increasing workload of stretched road-based ambulance crews had meant their availability to crew helicopters was becoming increasingly scarce. This coupled with increased health and safety obligations, and more intensive and specific training requirements meant the only logical solution was to have employed full-time Flight Paramedics who are qualified Intensive Care Paramedics. Previously rescue helicopters were staffed by a Pilot and Crewman. ICP’s are highly skilled medical specialists qualified to assess, treat and manage the care of critical patients. PSRT’s full-time Flight ICP’s come from many different backgrounds with many years of ambulance experience behind them both in New Zealand and internationally.

What followed this decision has been a year of recruitment and training, product testing and rollouts of different kits and pieces of equipment. Muir Wallace says, “When we used road staff, they came in a fully stocked road ambulance and brought their kit and medicines with them. Now we too needed to provide a fully stocked ambulance, but one that could fly within its weight constraints. A lot of time and effort has gone into selecting lightweight equipment to provide our Flight ICP’s with the correct “tools of the trade” appropriate for the environment in which we work”.

Muir explains “To be suitable for aeromedical use, equipment must be lightweight, tested, and approved to function under altitude and be strong enough to withstand the G forces within a helicopter environment sourcing these rare items come with a price tag. The recent crucial introduction of The Warrior Lite, a fluid and blood warmer, hails from Israel, it took a combined effort of all aeromedical regions, and a specialist medical equipment supplier to bring this into New Zealand to trial. Now it has passed these strict criteria, all aeromedical operators will eventually introduce them. The Warrior Lite weighs only 700g, yet costs $7000, and we need one per helicopter.”

Philips Search and Rescue Trust have worked hard over the last year to establish the service they are now providing across their four different rescue helicopter bases: Waikato Westpac Rescue Helicopter, TECT Rescue Helicopter, Greenlea Rescue Helicopter and the Palmerston North Rescue Helicopter, but it is not job done. They still have several pieces of equipment to introduce and a large amount of work to bring the ongoing education and training to an excellence level. Muir Wallace added, “The provision of prehospital medical care is ever-changing, and we need to change with it as treatments are adapted or new drugs introduced. It takes effort to stay on top of the game, but this is a challenge we are well set up for heading into 2020.”


TECT Rescue Helicopter in Tauranga, Bay of Plenty, New Zealand. Taken: Wednesday, 26 February 2020. Photography: Mike Walen / KeyImagery Photography. Copyright: © Philips Search & Rescue Trust.


Media Liaison:

Marketing Manager, Sharni Weir [email protected]

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Background: Note: For the purpose of this media release the “PSRT” will be used when referring to both SRSL (Search and Rescue Services) and PSRT staff ICP’s but only in relation to the five entities named below. Philips Search & Rescue Trust (PSRT) is the charity responsible for fundraising and promotion of the North Island’s largest pool of community helicopters. PSRT was founded in 1985 after an endowment by Philips New Zealand Limited to mark a light aircraft accident near Turangi in which two Philips personnel lost their lives.

Encompassing a fleet of rescue helicopters and fixed-wing planes, the service provides air health and rescue services free of charge to the public on a no-fault basis. The rapid response is powered by an expert crew of pilots, crewmen, paramedics, doctors, flight nurses, and specialist crew. In a life and death situation it is this speed and agility that can make all the difference, with patients able to receive medical treatment whilst en route to a medical facility.

Philips Search & Rescue Trust fundraise for and support:

Waikato Westpac Rescue Helicopter – Waikato, King Country, Coromandel

TECT Rescue Helicopter – Bay of Plenty coastal region

Greenlea Rescue Helicopter – Lakes region, Central Plateau

Palmerston North Rescue Helicopter – Manawatu, Whanganui

Westpac Air Ambulance (Fixed wing) – Nationwide

For further information visit or contact your media liaison.

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Your rescue helicopter can be airborne in 10 minutes and, in a life or death situation, this speed and agility can make all the difference. The timely assistance that rescue helicopters provide can reduce disability and improve survival – the sooner treatment begins, the greater chance of patient recovery.

We are partially funded by a government contract with National Ambulance Sector Office (NASO). We rely heavily on the generosity of sponsors and the community to help fund the shortfall that allows us to be rescue ready 24/7, 365 days of the year. This crucial financial support ensures our rescue helicopter can continue to bring life-saving equipment, rescue personnel, and intensive care paramedics directly to the patient.

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